Elements and Performance Criteria
- Determine ordering requirements
- Search for and verify bibliographic details for requested information resources within required timeframes
- Check availability and estimated cost of requested information resources
- Select suppliers according to organisational guidelines
- Check supplier performance to inform selection, and report performance problems to appropriate colleagues
- Order information resources
- Create and despatch order records according to organisational procedures
- Prioritise urgent orders and action to expedite receipt
- Check progress of orders and take appropriate followup action where necessary
- Update records of ordered material to reflect changes in availability or price according to organisational procedures
- Refer problems with processing orders to appropriate personnel as required
- Receive information resources
- Accept materials and complete checking processes against invoice and order details
- Process invoices for payment or raise queries with suppliers
- Follow organisational procedures when making claims to suppliers for missing, damaged or incorrect material
- Record details of material received according to organisational procedures
- Complete physical processing tasks for received items as required
- Sort received items in priority order ready for cataloguing
- Update relevant records and note irregularities